Receive the daily digest of support activity

The daily digest is one email a day that summarises your support activity and points you to what needs a person. HelpWell sends it only when something needs attention.

#When it is sent

• It goes once a day.
• It is designed to arrive at 8:00 local time.
• It comes from your support address.
• It is skipped on days when nothing needs a person. No email means nothing is waiting for you.

#What it contains

The email opens with a headline that counts the items needing you, for example "Three things need you". Under the headline, a summary line reports how many conversations the AI agent handled yesterday and how many it resolved on its own. The example reads: "Fern handled 41 conversations yesterday and resolved 38 on its own."

The header shows your product name and the date.