Draft a reply with AI

Open a conversation and use Write with AI in the reply box, or type /draft. The AI writes a suggested reply and puts it in the box. It does not send anything. You edit it and send it yourself.

#Before you start

Write with AI runs on your workspace's own AI key and model. Set these up in Settings → AI:

• Your API key
• The model
• A monthly spending cap

If no key is set, the draft does not run. You see a message that points you to Settings → AI.

When your monthly cap is reached, Write with AI stops.

#Draft a reply

1. #Open the conversation

   Select a conversation in the inbox and stay on the Reply tab.

2. #Ask for a draft

   Click Write with AI, or type /draft in the reply box. On a narrow reply box, Write with AI stays on the toolbar. On a medium-width box, the toolbar shows icons only. Hover over an icon to see its name and shortcut.

3. #Review and edit

   The suggested text appears in the reply box. Change anything you want.

4. #Send it

   Send the reply as you normally would.

#What the draft is based on

The AI draws on:

• The conversation itself
• Internal notes your team left on it
• Articles from your help center

You can also give it a short instruction, such as "Tell her refunds are on". The draft follows that instruction.